1. Introduction – Business Information – Scope

1.1 Introduction

Welcome to electrivo.gr (hereinafter referred to as the “Online Store” or the “Website”).

These Terms and Conditions govern your access to, browsing of, and use of this Website, as well as any purchases made through it. They have been prepared in accordance with applicable Greek and European legislation governing electronic commerce and consumer protection.

Please read these Terms and Conditions carefully before using the Website or placing an order. By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should refrain from using the Website or placing an order.

These Terms and Conditions apply to all content, services, transactions, and activities carried out through electrivo.gr.

1.2 Business Information

The Online Store electrivo.gr is owned and operated by:

Business Name: PAPAEMMANOUIL VASILEIOS

Legal Form: Sole Proprietorship

VAT Number: 054517252

Tax Office: Veria Tax Office (Greece)

G.E.MI. (Greek General Commercial Registry) Number: 179846326000

Registered Address: 18 D. Vetsopoulou Street, Alexandria, 59300, Greece

Telephone: +30 693 433 2509

Email: info@electrivo.gr

Website: https://www.electrivo.gr

If you have any questions regarding our products, orders, returns, or any other matter relating to the operation of the Online Store, you may contact us using the details provided above.

1.3 Purpose of the Online Store

electrivo.gr is an online retail store specializing in the sale of electrical supplies and related products intended for residential use.

Our goal is to provide high-quality products, reliable customer service, and secure online transactions while respecting consumers’ rights and complying with all applicable legal requirements.

We make every reasonable effort to ensure that all information published on the Website—including product descriptions, technical specifications, images, prices, and availability—is accurate, complete, and up to date. However, despite our continuous efforts, occasional typographical, technical, or clerical errors may occur. We reserve the right to correct such errors or omissions at any time without prior notice.

Product images are provided for illustrative purposes only. Minor variations in colour, packaging, branding, or appearance may occur due to manufacturer updates or differences in display settings and shall not be considered defects, provided that the essential characteristics and functionality of the product remain unaffected.

1.4 Scope of Application

These Terms and Conditions govern every visit to, use of, and purchase made through electrivo.gr.

They apply to all visitors, users, and customers of the Website, regardless of the device or method used to access it.

Should any provision of these Terms and Conditions be held invalid or unenforceable by a competent court or authority, such invalidity shall not affect the validity or enforceability of the remaining provisions, which shall continue to remain in full force and effect.

1.5 Applicable Legislation

The operation of the Online Store is governed by the applicable laws and regulations of Greece and the European Union relating to electronic commerce, consumer protection, distance selling, data protection, and any other relevant legal provisions.

We reserve the right to amend or update these Terms and Conditions whenever necessary, including in response to changes in legislation, business practices, or the operation of the Website.

Any amendments shall become effective upon publication on the Website and shall not affect orders or contracts already concluded prior to their publication, unless otherwise required by mandatory provisions of applicable law.

2. Acceptance of Terms – Conditions of Use – User Accounts

2.1 Acceptance of the Terms and Conditions

By accessing, browsing, registering an account, or placing an order through electrivo.gr, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety.

If you do not agree with any provision of these Terms and Conditions, you should discontinue using the Website and refrain from placing any orders.

These Terms and Conditions constitute the agreement governing the relationship between you and electrivo.gr regarding the use of the Website and all purchases made through it.

2.2 Eligibility to Use the Website

The Website is intended for individuals who have the legal capacity to enter into binding contracts under applicable law.

By placing an order, you declare that:

  • you are at least 18 years of age or otherwise legally entitled to enter into a binding agreement;
  • the information you provide is accurate, complete and up to date;
  • you will use the Website only for lawful purposes and in accordance with these Terms and Conditions.

Orders placed by minors or by persons lacking legal capacity may be refused or cancelled where permitted by applicable law.

2.3 User Account

Customers may complete purchases either as registered users or, where available, as guest customers without creating an account.

If you choose to create a user account, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

You agree to notify us without undue delay if you become aware of any unauthorised access to or use of your account.

We reserve the right to suspend or terminate a user account where there is evidence of misuse, fraudulent activity, or any breach of these Terms and Conditions.

2.4 Accuracy of Information

You are responsible for ensuring that all information provided during registration, checkout, or any communication with us is accurate, complete, and current.

Incorrect or incomplete information may result in delays, failed deliveries, or the inability to process your order.

electrivo.gr shall not be liable for any consequences arising from inaccurate or outdated information provided by the customer.

2.5 Acceptable Use

You agree to use the Website responsibly and in compliance with all applicable laws and regulations.

In particular, you agree not to:

  • use the Website for any unlawful or fraudulent purpose;
  • interfere with or disrupt the operation or security of the Website;
  • attempt to gain unauthorised access to any part of the Website, its systems or databases;
  • upload or transmit malicious software, viruses or harmful code;
  • impersonate another individual or provide false identity information;
  • place orders using inaccurate, misleading or unauthorised payment details.

Any breach of these obligations may result in the suspension of access to the Website and, where appropriate, the exercise of any legal remedies available to us.

2.6 Availability of the Website

We make every reasonable effort to ensure that the Website remains available and operates without interruption.

However, access to the Website may occasionally be interrupted due to maintenance, technical issues, software updates, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the Website or its services at any time without prior notice, provided that such changes do not affect rights arising from orders that have already been accepted.

2.7 Communications

By placing an order or contacting us through the Website, you agree to receive communications relating to your purchases and the performance of our contractual obligations.

Such communications may include order confirmations, payment confirmations, shipping updates, responses to customer support requests, and other information necessary for the completion of your order.

These communications are considered part of the contractual relationship and do not constitute marketing communications.

2.8 Changes to User Information

If any of your personal or contact details change, you are responsible for updating your information promptly or informing us where necessary.

Keeping your information accurate helps us process your orders efficiently and ensures that we can contact you regarding your purchases whenever required.

3. Products – Prices – Availability

3.1 Product Information

We strive to ensure that all products displayed on electrivo.gr are presented as accurately and clearly as possible.

Product descriptions, specifications, images and other information are provided for informational purposes and are based on the data supplied by manufacturers or official distributors.

Although we make every reasonable effort to keep this information accurate and up to date, occasional errors or omissions may occur. We reserve the right to correct any inaccuracies at any time without prior notice.

3.2 Product Images

Product images are intended to illustrate the appearance of the products as accurately as possible.

However, minor differences in colour, packaging, branding or design may occur due to manufacturer updates, production changes or display settings on individual devices.

Such differences shall not be considered product defects, provided that they do not affect the product’s essential characteristics, quality or intended use.

3.3 Prices

All prices displayed on electrivo.gr are expressed in Euro (€) and include the applicable Value Added Tax (VAT).

Shipping charges, cash on delivery fees (where applicable) and any other additional charges are displayed separately during the checkout process before the customer completes the purchase.

3.4 Price Changes

Prices may be updated at any time without prior notice.

Any change in price shall not affect orders that have already been accepted by electrivo.gr.

The price applicable to your purchase is the one displayed at the time your order is successfully submitted.

3.5 Pricing Errors

Despite our continuous efforts to ensure accuracy, pricing or typographical errors may occasionally occur.

If a product is listed at an obviously incorrect price due to a technical, typographical or administrative error, we reserve the right to cancel the order before the sales contract is concluded.

Where payment has already been received, any amount paid will be refunded in full without undue delay.

3.6 Product Availability

All products displayed on the Website are offered subject to availability.

Product availability may change without prior notice due to sales, inventory updates, supplier availability or other circumstances beyond our reasonable control.

Displaying a product on the Website does not guarantee that it will remain available at the time an order is placed or accepted.

3.7 Unavailable Products

If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably practicable.

Depending on the circumstances, we may:

  • offer an estimated restocking date;
  • suggest an equivalent alternative product, subject to your prior approval;
  • partially fulfil the order where appropriate; or
  • cancel the unavailable item and issue a full refund for that product.

No substitute product will be supplied without your prior consent.

3.8 Product Specifications

Manufacturers may occasionally revise technical specifications, packaging or product features without prior notice.

Where such changes do not materially affect the intended purpose, quality or performance of the product, they shall not be regarded as defects or grounds for cancellation.

If a change substantially affects the essential characteristics of a product, the customer shall retain all rights provided under applicable consumer protection legislation.

3.9 Residential Use

Unless expressly stated otherwise, the products offered through electrivo.gr are intended for residential and general consumer use.

The customer is responsible for selecting products suitable for their intended application and for following the installation, safety and operating instructions provided by the manufacturer.

If you are uncertain whether a product is suitable for your particular application, we recommend contacting us before placing your order. Our team will be happy to assist you in selecting the appropriate product.

4. Ordering Process – Formation of the Sales Contract

4.1 Placing an Order

Orders may be placed through electrivo.gr by following the online checkout process.

Before submitting an order, you will have the opportunity to review and amend your selected products, quantities, billing information, shipping details, payment method and any other relevant information.

By clicking the button to complete your purchase, you confirm that:

  • all information provided is accurate and complete;
  • you have reviewed your order before submission;
  • you accept these Terms and Conditions;
  • you acknowledge that placing an order creates an obligation to pay using your selected payment method.

4.2 Order Confirmation

After your order has been successfully submitted, an automated confirmation email will be sent to the email address you provided during checkout.

This email confirms that we have received your order and contains a summary of its details.

The confirmation email is generated automatically and does not constitute acceptance of your order or the formation of a sales contract.

4.3 Acceptance of Your Order

A legally binding sales contract is formed only when electrivo.gr accepts your order.

Acceptance may occur, for example, when:

  • you receive confirmation that your order is being processed;
  • your order has been dispatched to the selected courier; or
  • we otherwise expressly confirm that your order has been accepted.

Until that time, we reserve the right to decline or cancel your order for legitimate reasons and in accordance with applicable law.

4.4 Refusal or Cancellation of an Order

We reserve the right to refuse or cancel an order before the sales contract has been formed, including but not limited to the following situations:

  • the requested product is unavailable;
  • the product can no longer be supplied by our supplier;
  • a pricing, technical or typographical error has occurred;
  • payment could not be successfully authorised or verified;
  • customer information cannot be verified;
  • the order appears to be fraudulent or unauthorised; or
  • circumstances beyond our reasonable control prevent us from fulfilling the order.

If payment has already been received, any amount paid will be refunded without undue delay.

4.5 Changes or Cancellation Requested by the Customer

If you wish to modify or cancel your order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request, provided that your order has not yet entered the processing or dispatch stage.

Once an order has been dispatched, any cancellation or return will be handled in accordance with our Returns Policy and your statutory rights.

4.6 Product Availability After Ordering

In the unlikely event that one or more items become unavailable after an order has been placed, we will contact you to discuss the available options.

Depending on the circumstances, we may:

  • dispatch the available items separately;
  • offer an equivalent alternative product, subject to your approval;
  • wait until the unavailable item is restocked; or
  • cancel the affected item and refund the corresponding amount.

No substitute product will ever be supplied without your prior consent.

4.7 Invoices and Tax Documents

A valid tax document (receipt or invoice, where applicable) will be issued for every completed order in accordance with Greek tax legislation.

Customers are responsible for providing accurate billing details during checkout.

We shall not be responsible for incorrect tax documents resulting from inaccurate or incomplete information provided by the customer.

4.8 Communication Regarding Your Order

To ensure the successful completion of your order, we may contact you by telephone or email regarding matters such as:

  • verification of your contact details;
  • confirmation of your delivery address;
  • payment verification;
  • product availability;
  • clarification of order details;
  • shipping updates or delivery arrangements.

Such communications are made solely for the purpose of fulfilling our contractual obligations and do not constitute marketing communications.

4.9 Events Beyond Our Reasonable Control

We shall not be liable for delays or failure to fulfil an order where such delays or failures result from events beyond our reasonable control.

These may include, but are not limited to:

  • natural disasters;
  • fires, floods or earthquakes;
  • strikes or industrial action;
  • failures of telecommunications or utility services;
  • government measures or restrictions;
  • pandemics;
  • armed conflicts;
  • cyberattacks; or
  • significant disruptions affecting transportation or the supply chain.

Where such circumstances arise, we will make every reasonable effort to keep you informed and to fulfil your order as soon as reasonably practicable. If fulfilment is no longer possible, any payment received for the affected order will be refunded in accordance with applicable law.

5. Payments

5.1 Accepted Payment Methods

electrivo.gr offers a range of payment methods to provide customers with a secure and convenient shopping experience.

The payment methods available at checkout may include:

  • Credit or Debit Card
  • Bank Transfer
  • IRIS Payments
  • Cash on Delivery (where available)

Available payment methods may vary depending on the products ordered, the delivery method selected, or other operational requirements.

We reserve the right to add, remove or modify available payment methods at any time. Such changes will not affect orders that have already been accepted.

5.2 Card Payments

Payments made by credit or debit card are processed through a secure payment gateway operated by an authorised payment service provider.

electrivo.gr does not collect, process or store your card details.

All payment information is handled directly by the payment provider in accordance with applicable security standards and industry best practices.

Depending on your card issuer, additional authentication measures (such as Strong Customer Authentication) may be required to complete the transaction.

5.3 Bank Transfer

If you choose to pay by bank transfer, your order will be processed once the payment has been successfully received and verified.

We may contact you to confirm your payment or request proof of payment where reasonably necessary.

Bank account details and payment instructions are available on our Payments page.

5.4 IRIS Payments

Customers may also complete their purchase using IRIS Payments, where available.

Orders paid through IRIS will be processed after successful confirmation of the transaction.

Further information regarding IRIS Payments can be found on the Payments page.

5.5 Cash on Delivery

Where the Cash on Delivery (COD) service is available, payment may be made upon delivery of the order.

An additional Cash on Delivery fee applies and is clearly displayed during checkout before the order is completed.

We reserve the right to restrict or refuse the Cash on Delivery option in certain circumstances, including but not limited to:

  • unusually high-value orders;
  • delivery locations where the service is unavailable;
  • suspected fraudulent activity;
  • or other legitimate operational or security reasons.

5.6 Payment Verification

Payment is considered completed only after successful confirmation by the relevant payment provider or, in the case of bank transfers, after the funds have been credited to our bank account.

Until payment has been successfully verified, we reserve the right to delay the processing or dispatch of your order.

5.7 Fraud Prevention

To protect both our customers and our business from fraudulent or unauthorised transactions, we may carry out reasonable verification checks before accepting or processing an order.

Where necessary, we may request additional information or contact you to verify your identity, billing details or payment information.

If we are unable to verify the information provided, or if we reasonably suspect fraudulent activity, we reserve the right to decline or cancel the order before a sales contract has been formed.

5.8 Refunds

Where a refund is due—for example following a cancellation, withdrawal, or where we are unable to fulfil an order—it will be processed without undue delay and in accordance with applicable law.

Unless otherwise agreed or technically impracticable, refunds will be made using the same payment method used for the original transaction.

5.9 Additional Information

These Terms and Conditions provide the general legal framework governing payments made through electrivo.gr.

Detailed payment instructions, including bank account details, IRIS payment information and any other practical guidance, are available on our dedicated Payments page, which forms part of the information provided to customers before completing a purchase.

6. Shipping – Delivery – Receipt of Goods

6.1 Shipping Area

At present, electrivo.gr delivers orders within Greece only.

Orders requesting delivery outside Greece cannot be accepted unless expressly agreed by us in writing.

6.2 Delivery Method

Orders are delivered through carefully selected courier partners.

The choice of courier is made by electrivo.gr in order to ensure reliable and efficient delivery. We may work with one or more courier companies depending on the destination, order characteristics or operational requirements.

6.3 Shipping Charges

Shipping charges are displayed during the checkout process before you complete your purchase.

The applicable delivery fee forms part of the total order value and is presented separately for full transparency.

Any future changes to shipping charges will apply only to orders placed after the updated charges have been published on the Website.

6.4 Order Processing and Delivery Times

We aim to process and dispatch orders as quickly as reasonably possible.

Estimated delivery times displayed on the Website are provided for guidance only and may vary depending on factors such as:

  • product availability;
  • destination;
  • courier operations;
  • seasonal demand;
  • public holidays; or
  • circumstances beyond our reasonable control.

While we make every reasonable effort to meet estimated delivery times, these should not be regarded as guaranteed delivery dates.

6.5 Failed Delivery Attempts

If delivery cannot be completed due to circumstances attributable to the customer, including but not limited to:

  • an incorrect or incomplete delivery address;
  • inability to contact the recipient;
  • repeated unsuccessful delivery attempts; or
  • unjustified refusal to accept delivery,

the order may be returned to us.

In such cases, we may contact you to arrange a new delivery. Additional shipping charges may apply where the failed delivery was not caused by electrivo.gr or the courier company.

6.6 Receipt of Goods

Upon delivery, customers are encouraged to inspect the package for any visible signs of damage or tampering before accepting the shipment.

If any visible damage or irregularity is identified, customers should notify both the courier and electrivo.gr as soon as reasonably practicable.

This recommendation does not affect or limit any statutory rights relating to defective or non-conforming goods.

6.7 Transfer of Risk

The risk of loss of or damage to the goods passes to the customer when the goods are delivered into the physical possession of the customer or of a third party designated by the customer, other than the carrier, in accordance with applicable consumer protection legislation.

Where the customer independently appoints a carrier that has not been offered by electrivo.gr, the transfer of risk shall take place in accordance with the applicable legal provisions.

6.8 Delivery Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to events outside our reasonable control.

Such events may include, without limitation:

  • severe weather conditions;
  • natural disasters;
  • strikes or industrial action;
  • transport network disruptions;
  • government restrictions;
  • operational issues affecting courier services; or
  • other events of force majeure.

Where a significant delay occurs, we will make reasonable efforts to keep you informed and provide updated delivery information whenever possible.

6.9 Further Shipping Information

These Terms and Conditions establish the general legal framework governing the shipment and delivery of orders placed through electrivo.gr.

Detailed information regarding shipping charges, estimated delivery times, delivery procedures and other practical matters is available on our dedicated Shipping page, which forms part of the information provided to customers before completing their purchase.

7. User Responsibilities

7.1 Lawful Use

You agree to use electrivo.gr only for lawful purposes and in accordance with these Terms and Conditions.

You must not use the Website in any manner that infringes applicable laws or regulations or that could interfere with the operation, security or availability of the Website.

7.2 Accurate Information

When placing an order or communicating with us, you are responsible for providing accurate, complete and up-to-date information.

You are also responsible for ensuring that your delivery, billing and contact details remain accurate.

We cannot be held responsible for delays, failed deliveries or other issues resulting from inaccurate or incomplete information supplied by the customer.

7.3 User Account Security

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

Any activity carried out through your account is considered your responsibility unless you notify us without undue delay of any unauthorised access or suspected security breach.

If you believe your account has been compromised, you should contact us immediately.

7.4 Prohibited Activities

When using the Website, you agree not to:

  • use the Website for unlawful or fraudulent purposes;
  • submit false, misleading or incomplete information;
  • place orders without a genuine intention to complete the purchase;
  • use payment methods that you are not authorised to use;
  • attempt to gain unauthorised access to the Website, its systems or customer data;
  • upload or distribute malware, viruses or other harmful software;
  • interfere with or disrupt the operation or security of the Website;
  • use automated tools, bots, crawlers or scraping technologies without our prior written permission;
  • place an unreasonable or disproportionate load on the Website’s infrastructure.

7.5 Good Faith

Customers are expected to act in good faith when using the Website, placing orders and exercising any rights provided by law.

Where there is evidence of fraudulent, abusive or unlawful conduct, electrivo.gr reserves the right to take any appropriate action permitted under applicable law in order to protect its customers, its business and its legitimate interests.

7.6 Use of Products

Products purchased through electrivo.gr must be used in accordance with the manufacturer’s instructions and their intended purpose.

Customers are responsible for ensuring that products are installed, operated and maintained safely and correctly.

We shall not be liable for damage resulting from improper installation, misuse, unauthorised modifications, inadequate maintenance or failure to follow the manufacturer’s instructions, except where liability cannot legally be excluded.

7.7 Product Suitability

Customers are responsible for ensuring that the products they purchase are suitable for their intended application.

If you are uncertain whether a product meets your requirements or is compatible with your installation, we encourage you to contact us before placing your order.

Our team will be happy to provide guidance based on the information you supply. However, the final selection of the appropriate product remains the customer’s responsibility unless specific professional advice has been expressly provided by us.

7.8 Suspension or Restriction of Access

We reserve the right to suspend or restrict access to the Website, refuse future orders or terminate customer accounts where we reasonably believe that these Terms and Conditions have been breached or that continued access could compromise the security, integrity or lawful operation of the Website.

Any such action will be taken in a proportionate manner and in accordance with applicable law.

7.9 Cooperation with Public Authorities

Where required by applicable law or a lawful request from a competent authority, electrivo.gr may cooperate with judicial, regulatory or law enforcement authorities in relation to suspected unlawful activities involving the Website.

Any disclosure of personal data will be carried out in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

8. Liability – Warranties – Limitation of Liability

8.1 Our Commitment

At electrivo.gr, we are committed to providing accurate product information, secure online transactions and a reliable shopping experience.

We take reasonable technical and organisational measures to ensure the proper operation of the Website and to protect the security of our customers and their transactions.

8.2 Product Conformity

We are responsible for supplying products that conform to the sales contract in accordance with applicable consumer protection legislation.

If a product does not conform to the contract or proves to be defective, customers are entitled to the remedies provided by applicable law.

Nothing in these Terms and Conditions excludes or limits any statutory rights that cannot legally be excluded or restricted.

8.3 Warranties

All products are covered by the statutory legal guarantee provided under applicable law.

Where a product is supplied with a commercial or manufacturer’s warranty, the terms, duration and scope of that warranty are determined solely by the manufacturer or warranty provider.

Any commercial warranty is offered in addition to, and does not affect, your statutory consumer rights.

8.4 Website Availability

While we make every reasonable effort to ensure that the Website remains available and operates correctly, uninterrupted access cannot be guaranteed at all times.

Temporary interruptions may occur due to:

  • scheduled maintenance;
  • software updates;
  • technical failures;
  • telecommunications or internet service disruptions;
  • cyberattacks;
  • power outages; or
  • other circumstances beyond our reasonable control.

We will make reasonable efforts to restore normal operation as quickly as practicable.

8.5 Use of Products

Customers are responsible for ensuring that products are installed, used and maintained in accordance with the manufacturer’s instructions.

Except where liability cannot legally be excluded, electrivo.gr shall not be liable for damage arising from:

  • incorrect installation;
  • improper or unintended use;
  • unauthorised alterations or modifications;
  • failure to follow the manufacturer’s instructions;
  • inadequate maintenance; or
  • normal wear and tear.

8.6 Third-Party Content

The Website may contain links to third-party websites or services for your convenience.

Such links do not imply endorsement, approval or control of those websites by electrivo.gr.

We are not responsible for the content, availability, privacy practices or services provided by third parties.

8.7 Customer Responsibility

Customers remain responsible for any unlawful, fraudulent or abusive use of the Website.

Where such conduct causes damage to electrivo.gr, its systems or third parties, we reserve all rights and remedies available under applicable law.

8.8 Force Majeure

We shall not be liable for any delay or failure to perform our contractual obligations where such delay or failure results from events beyond our reasonable control.

These events may include, without limitation:

  • natural disasters;
  • fires;
  • floods;
  • earthquakes;
  • war or armed conflict;
  • terrorism;
  • government action or restrictions;
  • industrial disputes;
  • pandemics;
  • major supply chain disruptions;
  • widespread cyber incidents; or
  • any other event that could not reasonably have been foreseen or avoided.

Where such circumstances arise, we will make every reasonable effort to resume normal operations and fulfil our obligations as soon as reasonably practicable.

8.9 Statutory Consumer Rights

Nothing contained in these Terms and Conditions is intended to exclude, restrict or limit any rights that consumers are entitled to under mandatory provisions of applicable law.

If any provision of these Terms is found to conflict with mandatory legal requirements, that provision shall be interpreted or applied only to the extent permitted by law, while the remaining provisions shall continue in full force and effect.

9. Intellectual Property

9.1 Ownership of Content

Unless otherwise stated, all content available on electrivo.gr, including but not limited to:

  • text;
  • product descriptions;
  • photographs;
  • images;
  • graphics;
  • logos;
  • icons;
  • page layouts;
  • software;
  • databases;
  • audiovisual material; and
  • the overall design and appearance of the Website,

is owned by electrivo.gr or is used under a valid licence from the respective rights holders.

Such content is protected by applicable intellectual property laws, including copyright, trademark and database protection legislation.

9.2 Permitted Use

You may access and use the Website solely for your personal, non-commercial use and for the purpose of browsing our products and placing legitimate orders.

Nothing in these Terms and Conditions grants you ownership of, or any licence to, the intellectual property rights associated with the Website or its content, except as expressly permitted by applicable law.

9.3 Restricted Activities

Unless expressly authorised in writing by electrivo.gr or otherwise permitted by law, you may not:

  • copy, reproduce or distribute Website content;
  • modify, adapt or translate any material;
  • publish or commercially exploit any part of the Website;
  • create derivative works based on Website content;
  • store substantial portions of the Website in electronic databases;
  • or otherwise use Website content for commercial purposes.

9.4 Third-Party Intellectual Property

Certain trademarks, logos, product names, photographs, technical specifications or other materials displayed on the Website may belong to manufacturers, suppliers or other third parties.

Such content remains the property of its respective owners and is displayed solely for the purpose of identifying and promoting the corresponding products.

9.5 Database Protection

The selection, organisation and structure of the information contained within electrivo.gr represent a substantial investment and are protected by applicable database protection legislation.

The systematic extraction, copying or reuse of substantial parts of the Website’s database without prior written permission is prohibited.

9.6 Automated Data Collection

You may not use automated means to access or collect information from the Website without our prior written consent.

This includes, without limitation:

  • web scraping;
  • data mining;
  • harvesting;
  • bots;
  • crawlers;
  • spiders; or
  • similar automated technologies.

This restriction does not apply to legitimate search engines or indexing services operating in accordance with recognised internet standards and our published technical instructions.

9.7 Trademarks

All trademarks, trade names, service marks and other distinctive signs displayed on the Website are the property of electrivo.gr or their respective owners.

Nothing contained on the Website should be interpreted as granting any licence or right to use such trademarks without the prior written consent of the relevant rights holder.

9.8 Links to Our Website

You may create links to the homepage of electrivo.gr, provided that:

  • the link is lawful and fair;
  • it does not suggest any form of endorsement, sponsorship or affiliation where none exists;
  • it does not damage our reputation; and
  • it does not frame or otherwise misrepresent the origin or ownership of our content.

We reserve the right to request the removal of any link where we reasonably consider that it infringes these principles or applicable law.

9.9 Protection of Our Rights

We reserve all intellectual property rights relating to the Website and its content.

Any unauthorised use of the Website or its content may result in legal action to protect our rights and legitimate interests to the fullest extent permitted by applicable law.

10. Governing Law – Final Provisions

10.1 Governing Law

These Terms and Conditions, together with any contract concluded through electrivo.gr, shall be governed by and construed in accordance with the laws of Greece, as well as any applicable legislation of the European Union.

Nothing in these Terms and Conditions shall affect or limit any mandatory consumer rights provided under applicable law.

10.2 Dispute Resolution

We are committed to resolving any questions, concerns or complaints fairly and promptly.

If you experience any issue relating to your order or your use of the Website, we encourage you to contact us first so that we may attempt to resolve the matter amicably.

Where a dispute cannot be resolved through mutual agreement, it shall be settled by the competent courts in accordance with applicable law.

For contracts concluded with consumers, nothing in these Terms and Conditions shall deprive consumers of any rights regarding jurisdiction that are granted under mandatory consumer protection legislation.

For transactions with businesses, professionals or legal entities acting outside the scope of consumer protection legislation, the courts of Thessaloniki, Greece, shall have exclusive jurisdiction, unless otherwise required by mandatory law.

10.3 Alternative Dispute Resolution

Consumers may, where applicable, seek resolution of disputes through recognised Alternative Dispute Resolution (ADR) bodies in accordance with Greek and European legislation.

The availability of ADR procedures does not affect the consumer’s right to bring proceedings before the competent courts.

10.4 Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable by a competent court or authority, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

The remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

10.5 No Waiver

Any failure or delay by electrivo.gr to exercise or enforce any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.

Any waiver shall be effective only if made expressly and in writing.

10.6 Entire Agreement

These Terms and Conditions constitute the entire agreement between electrivo.gr and the customer regarding the use of the Website and purchases made through it.

They should be read together with the following policies, which form an integral part of the contractual framework:

  • Privacy Policy
  • Returns Policy
  • Payments
  • Shipping

Where any specific promotion, campaign or service is subject to additional terms, those specific terms shall prevail in relation to that particular offer or service.

10.7 Amendments

We reserve the right to amend or update these Terms and Conditions whenever reasonably necessary, including to reflect changes in legislation, business operations or the services offered through the Website.

Any amendments shall become effective upon publication on the Website and shall not affect orders or contracts already accepted before the changes take effect, unless otherwise required by mandatory law.

10.8 Contact Information

If you have any questions regarding these Terms and Conditions or the operation of electrivo.gr, you may contact us using the following details:

PAPAEMMANOUIL VASILEIOS

18 D. Vetsopoulou Street

Alexandria, 59300

Greece

Telephone: +30 693 433 2509

Email: info@electrivo.gr

Website: https://www.electrivo.gr

10.9 Effective Date

These Terms and Conditions become effective on the date they are published on electrivo.gr and apply to all use of the Website and all purchases made from that date onwards.

Customers are encouraged to review these Terms and Conditions periodically to ensure they remain informed of any updates.

Last updated: 11 July 2026